Shipping policy

Thank you for shopping with RASHANA HOWARD. We strive to deliver your bag and luggage products in pristine condition, with reliable processing and shipping services, and ensure every order is handled professionally and efficiently.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. We conduct strict quality inspections for all luggage and bag products before shipment to avoid defective goods being delivered.
If we experience a high volume of orders, processing times may be extended. Customers will be notified if there are any significant delays via email.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the weight, size and destination of your luggage products.
Estimated delivery times:
Standard Shipping: 15 business days
Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or holidays. Large-sized luggage items may have slight fluctuations in delivery time due to special logistics arrangements.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing exclusive tracking information for your package.
Tracking details typically become available within 24-48 hours after shipment. If you fail to query tracking information beyond the time limit, please contact our customer service team for assistance in a timely manner.

4. Incorrect Address Disclaimer

Please ensure that your shipping address is accurate and complete at checkout, including detailed street information and postal code, to ensure the smooth delivery of bulky luggage products.
RASHANA HOWARD is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address issue, reshipping fees may apply, and the customer shall bear all resulting losses.

5. Lost or Damaged Packages

Lost Packages:
If your package is lost in transit, please contact us within 7 days of the expected delivery date. We will cooperate with the logistics company to investigate and verify the lost package situation actively.
Damaged Items:
If your luggage or bag products arrive damaged due to transit extrusion, collision or other logistics reasons, please contact us within 48 hours of delivery and provide clear photos or videos of the damaged items and outer packaging.
We will review the situation and work to resolve the issue as quickly as possible, providing solutions such as replacement, refund or partial compensation according to the damage degree.

6. Product Care and Usage Notice

Different materials of bag and luggage products have corresponding maintenance requirements. Please follow the product care labels and professional maintenance guidelines for daily use, cleaning and storage. RASHANA HOWARD is not responsible for product damage caused by improper storage, artificial collision, unauthorized modification or misuse of the products.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, or import fees may apply depending on the destination country’s local policies. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Customers shall abide by the import and export regulations of the destination country. We will provide relevant customs declaration documents required for the shipment of luggage products.

8. Contact Information

If you have any questions regarding this Shipping Policy, please contact us:
Company Name: RASHANA HOWARD
Phone number: + 206-844-5710
Email: service@dmpetpal.shop
Physical address: 2900 Laurel Rdg Way, Atlanta, GA 30344, United States